FAQ's

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Frequently Asked Questions

HOW DOES YOUR RENTAL PROCESS WORK?

We offer full weekend rentals with pick-up being either during our Thursday or Friday warehouse time and drop-off being during our Sunday warehouse time. Our prices reflect the rental amount for the entire weekend, not per day.

Pick up: Thursday 5:30 pm -7:30 pm or
Friday 5:30 pm – 7:30 pm

Drop Off: Sunday 2:00 pm – 6:00 pm

*Monday drop off available upon request – must be scheduled in advance*

Late arrivals or no-shows will result in an automatic $25 late fee.

ARE THERE VEHICLE REQUIREMENTS REGARDING TRANSPORTING MY ITEMS?

Yes! Large items, such as backdrops, dining tables, and 8’ low boho tables require a pickup truck to transport. Without proper transportation, items will not be released and the customer is still responsible for the full amount of the rental order. Items that do require a specific size or type of transportation do have a note within the item listing of this. However, if you have any questions or concerns with transportation, please do not hesitate to email us via the contact form on our website.

I NEED TO ADD OR REMOVE SPECIFIC ITEMS FROM A RESERVED ORDER. CAN I DO THIS?

If you’d like to add items to an existing order, please email us, and based on availability, we can most definitely update your order from our end. If your event is 14 or more days out, we can also remove items from your order if needed. Again, please email us with this information.

OOPS! AN ITEM I RENTED WAS DAMAGED WHILE IN MY CARE. WHAT NOW?

Each of our inventory items are built in-house or vintage and most are made of more fragile materials like wicker or wood. We put a lot of trust in our customers to take care of items while they are in their hands, but of course, accidents do happen. If an item is damaged, broken, stained, etc. while in your care, please make us aware of this as soon as you can. Upon inspection of the item(s), Crowned Rental’s will make an informed decision on any damage/replacement fee(s) that will be applied to your remaining balance and charged automatically to the card on file upon final payment.

WHERE ARE YOU LOCATED?

We are located in Signal Hill, CALIFORNIA (Right by the Long Beach airport)

Our address is 2945 Cherry Ave, Signal Hill, CA 90755

HOW DO I BOOK AN ORDER?

Feel free to browse our collection of items under the “inventory” tab on our website. When you come across items you love, click “Add to Cart”. From there, a calendar will populate. The rental duration will automatically reflect “4 days” as our rental period begins on Thursday and ends on Sunday. So please be sure to begin your rental period the Thursday before your event date. Once you have added your desired items to your cart, click “checkout”. From there, 50% of your order total will be due to reserve your order. The order contract is considered “signed” once agreeing to our terms and conditions. Once the payment is made and the terms are agreed to, you will receive a confirmation email, and your order will be reserved.

DO YOU OFFER DELIVERY?

YES! We now offer delivery services for orders exceeding $315! Head to our DELIVERY SERVICES page for more info.

I WANT TO USE YOUR BALLOON SERVICES. WHAT IS THE PROCESS OF DOING SO?

Our standard balloon garland options can be viewed on our website under “balloon services”. If you are also booking rental items through us, please do this first. Then, complete the balloon services form so we can discuss the specifics of your balloon needs and get this portion booked via email. To note, we do offer delivery and installation of balloons on the day of your event. Delivery and installation fees are based on distance from our warehouse. Fill out the “Contact us” down below to proceed.

I BOOKED AN ORDER, BUT UNFORTUNATELY, NEED TO CANCEL. WHAT SHOULD I DO?

If your event date is 14 or more days out, please email us, and we can cancel your order, release your booked items, and refund the deposit payment made when booking. Any order canceled less than 14 days in advance will be subject to loss of deposit amount.

Questions? Contact Us!

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Contact Info

2945 Cherry Avenue, Signal Hill, CA 90755

Info@crownedrentals.com

+1 562-304-0840 – Yvette King

Pick up Hours

Thursday & Friday: 5:30 pm – 7:30 pm

Drop off Hours

Sunday: 2:00 pm – 6:00 pm

*Monday drop off available upon request – must be scheduled in advance*

Late arrivals or no-shows will result in an automatic $50 late fee.