FAQ's

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Frequently Asked Questions

HOW DOES YOUR RENTAL PROCESS WORK?

We offer full weekend rentals with pick-up being either during our Thursday or Friday warehouse time and drop-off being during our Sunday warehouse time. Our prices reflect the rental amount for the entire weekend, not per day.

Pick up:
Friday 5:30 pm – 7:30 pm

Drop Off:
Sunday 3:00 pm – 5:00 pm
Monday 6:30 PM – 7:00 pm

*Monday evening drop off available upon request – reply to your confirmation email with “Monday drop off” and we will make a note on our end. 

Late arrivals or no-shows will result in an automatic $50 late fee.

ARE THERE VEHICLE REQUIREMENTS REGARDING TRANSPORTING MY ITEMS?

Yes! Large items, such as backdrops, dining tables, and 8’ low boho tables require a pickup truck to transport. Without proper transportation, items will not be released and the customer is still responsible for the full amount of the rental order. Items that do require a specific size or type of transportation do have a note within the item listing of this. However, if you have any questions or concerns with transportation, please do not hesitate to email us via the contact form on our website.

I NEED TO ADD OR REMOVE SPECIFIC ITEMS FROM A RESERVED ORDER. CAN I DO THIS?

If you’d like to add items to an existing order, please email us, and based on availability, we can most definitely update your order from our end. If your event is 14 or more days out, we can also remove items from your order if needed. Again, please email us with this information.

OOPS! AN ITEM I RENTED WAS DAMAGED WHILE IN MY CARE. WHAT NOW?

Each of our inventory items are built in-house or vintage and most are made of more fragile materials like wicker or wood. We put a lot of trust in our customers to take care of items while they are in their hands, but of course, accidents do happen. If an item is damaged, broken, stained, etc. while in your care, please make us aware of this as soon as you can. Upon inspection of the item(s), Crowned Rental’s will make an informed decision on any damage/replacement fee(s) that will be applied to your remaining balance and charged automatically to the card on file upon final payment.